FAQs

All our products are handmade in Spain. From selecting high-quality fabrics like natural silk and velvet to the final luxury packaging, the entire process takes place in Spain, ensuring the highest level of craftsmanship and attention to detail.

• Spain: 4-7 business days.
• Rest of Europe: 5-8 business days.
• Asia and USA: 8-12 business days.

We offer free worldwide shipping via UPS EXPRESS, guaranteeing fast and secure deliveries across the globe.

Yes, at Empire, each garment is made to order, ensuring the highest quality and a care process for every customer.

Yes, we provide free international shipping via UPS EXPRESS. We ship to Europe, Asia, and the United States, with delivery times ranging between 5 to 12 business days, depending on the region.

Once your order has been processed and shipped, you will receive an email with your shipping details and a tracking number to monitor your delivery via UPS EXPRESS.

You have up to 14 days from the date of delivery to return any items purchased.

No,We offer a Free worldwide shipping but returns are borne by the client. Clients have 14 natural days to make a return.

Step 1: Contact our customer service team through the contact form on our website, providing your order number and the reason for the return.

Step 2: Once your return is approved, you can make a return choosing the shipping method that you want.

Step 3: Pack the item in its original packaging.Remember that You have to provide our customer service with the tracking link

All items must be returned in their original condition, unused, and with all original packaging intact.

Once we receive and inspect the returned item, you will receive a refund to your original payment method within 5-7 business days.

We cover all return shipping costs. You will receive a prepaid return label once your return is approved

Unfortunately, any returns made after the 14-day return period are not eligible for a refund or exchange.