Return & Cancellation Policy

 

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 14 natural days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from Empire89 will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

If the item arrives  broken, are damaged during shipping or are out of stock. It can be exchanged for any other of the web
but the money will not be refunded.

The money will not be returned for those orders in which the buyer's address is incorrect or when the buyer has not picked it up

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandlin.

Custom made products can’t be returned.

Returns made without receipt may be refused. Empire89 reserves the right to deny any return.

 

The return costs are borne by the customer.Once we receive the return package, we will check its condition and, if everything is correct, we will make the complete return of your order.

 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team to start the return process. Please include the following information:

• Order number

• Proof of purchase

• Video or photo of the faulty product (if applicable)

• Complete delivery address

In some cases, you may be required to include a video or photo of the defective product for proof.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 natural days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

The charges corresponding to the return shipments will be borne by the consumer.

 

WHEN WILL I RECEIVE MY REFUND?

Orders that are destroyed due to incorrect addresses or for not being able to contact the recipient or for refusing to pick it up at the post office will in no case be refunded.
The money will not be returned, in the case of failed deliveries for reasons attributed to the client

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?

ORDERS CAN NOT BE CANCELLED. Buyer has to wait until the order will be delivered in order to start the retuning process.

In the event that the customer refuses to collect the items due to customs fees, they will lose the right to be reimbursed, since we would have to bear the return costs.

ORDERS OF PRESALE CAN NOT BE CANCELLED

 

- The first orders cannot be canceled when the buyer buys twice and uses the discount code for the first purchase.